BLACK FRIDAY TERMS & CONDITIONS
The Hera London Black Friday promotion will commence on Thursday, 24th November and ends Monday 28th at Midnight. We reserve the right to amend the terms & conditions of this offer during the promotional period. Please refer to our social media platforms for updates.
Due to stock availability, we are unable to make any changes to orders once they have been placed. We reseve the right to cancel your order should we need to (exceptional circumstances only). Please get in touch immediately if you wish to cancel your order and our customer experience team will do their very best to support as necessary. Your statutory rights are not affected.
(Updated - 05/12/16)
Due to the exceptional volumes of orders that we’re experiencing, orders may take up to 10 working days to be dispatched from the time of ordering.
Ordering Jeans - Delivery dates will be between 5th - 9th December.
Ordering T-Shirts / Jumpers - Delivery dates will be between 12th December - 16th December.
Please note that If you ordered Jeans & T-Shirts / Jumpers together that your order will be dispatched between 12th December - 16th December.
Orders will leave on our fastest possible delivery solution at the given time.
Tracking may take up to 24 hours to update, once you have received your shipping confirmation email.
Availability of sale items are subject to stock availability.
If an item(s) you have ordered goes out of stock, the item(s) will be refunded and any remaining item(s) will be dispatched. You will be notified via email of any changes to your order(s).
Any orders placed prior to the beginning of the Black Friday campaign will not be subject to further discounts.
Due to the exceptional volumes of orders that we’re experiencing, orders will take longer to be dispatched from the time of ordering.
Jeans will be dispatched by 4th December 2016.
T-Shirts & Jumpers will be dispatched between 5th - 9th December 2016.
We thank you for your patience.
BLACK FRIDAY RETURNS
Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.
Refunds will not be given for any sale items.
Please send all returns to:
James and James Fulfilment
Brackmills Industrial Estate