Delivery and Returns
See below for information about the delivery & returns options for your country.
What are my delivery options?
What if i have not received part of my order?
- We are sorry to hear that you haven’t recieved part of your order! If you are missing any item(s) please check:
- Your dispatch email, to confirm that you have ordered all of these items on one order.
- The reciept / invoice in the bag, this will show the items you should have recieved in this parcel. If you have everything that is on the invoice, you will recieve your other items sepratley, or be contacted by a member of customer service about this.
If you are missing items from your order and your dispach email and invoice show all items on your order, then please get in touch with our customer service team at email@example.com - Make sure you let them know your order number and which items were missing.
Do I Have to pay customers charges on my order?
- Unfortunately we are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by HERA. For more accurate information, we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
NEXT DAY DELIVERY - WHEN WILL I RECEIVE MY ORDER?
Next day delivery
Order Date Latest expeted delivery date Monday - Friday before 8pm Next Day Friday after 8pm Monday Saturday before 3pm Sunday Sunday before 3pm Monday
UK STANDARD DELIVERY - WHEN WILL I RECIEVE MY ORDER?
- Standard delivery will take 3-5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our standard delivery service.