Delivery and Returns – HERA



Delivery and Returns

See below for information about the delivery & returns options for your country.

  • Delivery
  • Returns
  • What are my delivery options?

    Standard Tracked Delivery
    • Delivery up to 3.5 working days from placing your order
    • Delivery is Monday to Saturday
    £3.99 FREE - Spend over £50.00
    Next Day Delivery (UK Tracked)
    • Place your order before 8pm Monday - Thursday to get it the next day
    • Delivery is Monday to Saturday
    Saturday Tracked Delivery (UK)
    • Order before 8pm Friday Evening
    • Delivery is Saturday
    Sunday Tracked Delivery (UK)
    • Place your order before 3pm on a Saturday
    • Delivery is Sunday
    Europe Tracked Delivery
    • Delivery up to 6 working days from placing your order
    Rest of the World Delivery
    • Delivery up to 10 working days from placing your order
  • What if i have not received part of my order?

    • We are sorry to hear that you haven’t recieved part of your order! If you are missing any item(s) please check:
    • Your dispatch email, to confirm that you have ordered all of these items on one order.
    • The reciept / invoice in the bag, this will show the items you should have recieved in this parcel. If you have everything that is on the invoice, you will recieve your other items sepratley, or be contacted by a member of customer service about this.

    • If you are missing items from your order and your dispach email and invoice show all items on your order, then please get in touch with our customer service team at - Make sure you let them know your order number and which items were missing.
  • Do I Have to pay customers charges on my order?

    • Unfortunately we are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by HERA. For more accurate information, we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

    Next day delivery
    Order Date Latest expeted delivery date
    Monday - Friday before 8pm Next Day
    Friday after 8pm Monday
    Saturday before 3pm Sunday
    Sunday before 3pm Monday

    • Standard delivery will take 3-5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our standard delivery service.

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