FAQs – HERA

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See our most frequently asked questions below:

    • Standard Tracked Delivery
      • Delivery up to 3.5 working days from placing your order
      • Delivery is Monday to Saturday
      £3.99
      Free - spend over £50.00
      Next Day Delivery (UK Tracked)
      • Place your order before 8pm Monday - Thursday to get it the next day
      • Delivery is Monday to Saturday
      £4.99
      Saturday Tracked Delivery (UK)
      • Order before 8pm Friday Evening
      • Delivery is Saturday
      £4.99
      Sunday Tracked Delivery (UK)
      • Place your order before 3pm on a Saturday
      • Delivery is Sunday
      £4.99
      Europe Tracked Delivery
      • Delivery up to 6 working days from placing your order
      £6.99
      Rest of the World Delivery
      • Delivery up to 10 working days from placing your order
      £9.99
      • Items must be returned within 14 days of receipt for a refund or 30 days for an exchange
      • Items must be unworn and unwashed
      • Underwear and Socks cannot be returned due to hygene reasons
      • Items must have all tags attached
      • We offer FREE RETURNS for UK customers, however you must obtain proof of postage just in case your order is lost on its way back to us
    • Royal Mail
      • Return through your local Royal Mail post office in over 11,500 locations
      • You'll find a pre-paid label on your returns note in your parcel
      • Open 7 days a week, early until late
    • For a chance to join the HERA team, please keep an eye out on our social media pages for the latest vacancies and instructions on how to apply.
    • Unfortunately we don't currently offer a wholesale service or authorise any reselling of our products.

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