DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Unfortunately HERA is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by HERA. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
We are sorry to hear that you haven’t received part of your order! If you are missing any item(s) please check:
Your dispatch email, to confirm that you have ordered all of these items on one order.
The receipt / invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice, you will receive your other items separately, or be contacted by a member of customer service about this.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer service team at firstname.lastname@example.org - Make sure you let them know your order number and which items were missing.
HOW CAN I PAY FOR MY ORDER?
We've got you covered! We accept the following payment cards: Visa, Visa Debit, Maestro and Electron. We also accept Klarna payments.