CONTACT USFor any general enquiries please contact us at email@example.com.
For any returns enquiries, please contact us at firstname.lastname@example.org.
HOW DO I RETURN AN ITEM FROM OUTSIDE THE UK?Please note that return international shipping charges are the responsibility of the customer. If you would like to return an item, please post it back to the following address:
CAN I RETURN AN ITEM I HAVE PURCHASED WITH A DISCOUNT CODE OR IN THE SALE?Items purchased with a discount code or during a sale period are eligible for store credit only. Store credit will be issued via the email corresponding to your order. If a refund has been requested, we will automatically issue a store credit code.
What is your returns policy?COVID-19: We have extended our returns policy to 60 days from the date received. Items must be returned within 60 days of receipt for a refund. Please DO NOT return any items after 60 days, unless advised to do so by one of our customer services agents. Items must be unworn and unwashed, with their tags still attached. Any items returned washed/damaged/clearly used/with tags removed will NOT be accepted, and your refund will be refused. Underwear and Socks cannot be returned due to hygiene reasons.
CAN I EXCHANGE AN ITEM?We only offer refunds. Exchanges are not part of our returns policy.
What do I do if my product is faulty?
We are sorry to hear this. If you recieve a faulty item from us, please contact our customer service team within 14 days of reciept of the
faulty goods. You can do this by emailing either address below:
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
COVID 19: There may be a delay in processing returns, due to the impact COVID-19 may have on our returns carriers and also warehouse staff.
Once your return has been received by our warehouse team, this will be checked and placed onto our systems. You will then receive an email from us to say that your refund has been processed. Please note it usually takes 8-10 working days for returns to be processed from the date received at our warehouse and a further 7 working days for payment to show in your account, depending on
the card issuer.
CAN I USE STORE CREDIT AND A DISCOUNT CODE AT THE SAME TIME?Unfortunately you are only able to use one code at the checkout at a time.